Shipping Policy

We deliver worldwide so no one is missing out on a beautiful white smile!

All orders are dispatched within 24 hours of purchase.

Australian orders are sent via Australia Post and are normally delivered between 2-8 business days depending on shipping type selected.

For United States orders delivery time is between 4-10 business days depending on shipping type selected.

Please note this may vary due to customs clearance time and delays are expected with the current Covid-19 situation.

 

TRACKING YOUR ORDER

As soon as your order has been dispatched from our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.

 

DELIVERY CONDITIONS

Authority to leave (ATL) in a safe place
All orders sent within Australia, if you are not available to sign for your order, Australia Post's drivers and posties will try to hand the parcel in person. If no one is home, then drivers will always try to find a safe place to leave the parcel (if size allows, this includes the letterbox). In cases where a safe pace isn't available, Australia Post drivers will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Learn more about Australia Post's ATL service

While we do everything we can to ensure your order is delivered in a timely manner, We(CWS) will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.

CUSTOMS AND IMPORT CHARGES FOR INTERNATIONAL ORDERS

Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.

PROBLEMS WITH YOUR ORDER?

We want you have the best online shopping experience, so if you have any problems with your order, please contact our happy customer service team.